Complimentary ground shipping and returns

To start the return process for your order, please enter your email address or phone number and the order number below.

  • How do I return?

    Order can be returned and shipped back to us within 14 days from the delivery date. Unfortunately, we can’t offer you a refund or exchange if items requested to return and ship back to us are out of the policy time frame. If you have multiple items in your order and they have been shipped separately, you still need to return within the return policy in order for each package to arrive.

  • * Luxury Handmade Knitwear has an exclusion only 10 days return policy.      

  • Enter your order number and email address in the fields above and click Start

  • ·       Follow the instructions and select the items you want to return

    ·       You will get a confirmation email with the shipping guidelines once the return request is approved

    What items are returnable?

    ·       They must be in original condition

    ·       Unwashed, unworn, no dry cleaning or dryer

    ·       With original tag

    ·       No parfums smell 

Are there any charges for return?

  • There are some charges for return $10-$15 depend on your destination. International returns outside United States amount will depend on your destination.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Your refund will be processed, and a credit will be applied original method of payment, within 5-10 working days.