Order can be returned and shipped back to us within 14 days from the delivery date. Unfortunately we can’t offer you a refund or exchange if items requested to return and ship back to us are out of the policy time frame.
* Luxury Handmade Knitwear have an exclusion only 10 days return policy.
If the requested return shipped after 14 days from the delivery date the package will be returned back to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for return or exchange.
Any item that is returned more than 14 days after delivery will not be accepted. If you have multiple items in your order and they have been shipped separately, you still need to return within the return policy in order for each package to arrive.
Items marked as Finale Sale can not be return or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund will be processed, and a credit will automatically be applied to your original method of payment, within 10-14 business days. The return shipping cost for US orders of $15-$20 will be deducted from your return. International return cost depend on your destination.
We replace items if they are defective, damaged or you need another size or style. If you need to exchange item, send us an email at firstname.lastname@example.org and we will provide you information with shipping label or you can go to return/ exchange page to start your exchange process.
The order will be fulfilled from our warehouse in 1-2 business days. We are shipping orders only from Monday to Friday. We offer complimentary 3-5 business days ground shipping and for an addition cost express 2-3 business days and 1-2 day express shipping.
Shipping for international order are not free. It is flat $30 fee for shipping worldwide. All duties and taxes are included in your total cost of the purchase.
To return your product visit return/exchange page to start your return. You can drop off package at any UPS drop off location.