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Take 15% off on your first order with code: WELCOME15

*eligible for full price items

Making statement style from pieces you can wear now and love forever

An innovative recycled patchwork packing bags. Like any good design packaging tells a story.

From the factory to the atelier to your home.

Shipping and Return Policy

AN UPDATE ABOUT COVID-19

With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.

We hope to maintain regular order shipments as best we can, and we appreciate your patience.

Stay well!

Returns

Our policy is up 14 days. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. 

To return your product, please email us to support@andreeva-online.com and we will send you return UPS label. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.


Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for return or exchange.

Any item that is returned more than 14 days after delivery will not be accepted.

Items marked as Finale Sale can not be return or exchange.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 business days. The return shipping cost $8-$12 will be deducted from your return.


Exchanges 

We replace items if they are defective, damaged or you need another size or style. If you need to exchange item, send us an email at support@andreeva-online.com and we will provide you information with shipping label. 


Shipping

The order will be shipped from our warehouse in 1-2 business days ground by UPS. We offer free 3-5 business day regular shipping, 2-3 business days and 1-2  day express shipping. If item is not available in US we will ship from our warehouse in Europe and it may take extra time for shipping.

 


To return your product, please email us to support@andreeva-online.com  and we will send you return UPS label. You can drop off package at any UPS location no print label needed.


 

 

 

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