返金ポリシー

Returns

Order can be returned and shipped back to us within 14 days from the delivery date. Unfortunately we can’t offer you a refund or exchange if items requested to return and ship back to us are out of the policy time frame. 

What items are returnable?

· Return product must be in original condition

*Be advised that all purchased products have a security plastic tag attached to the front. If this security tag is removed or broken, the product will not be eligible for a refund, store credit, or exchange.

· Product can not be modified or tailored
· Unwashed, unworn, no dry cleaning or dryer
· With original branded tag
· No perfume or sweat smell

The ANDREEVA return center may deny a return or refund if it detects any visible signs of wear not listed above.

If the requested return shipped after 14 days from the delivery date the package will be returned back to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for return or exchange.

Any item that is returned more than 14 days after delivery will not be accepted. If you have multiple items in your order and they have been shipped separately, you still need to return within the return policy in order for each package to arrive.

Depending on promotional events some items might be eligible for exchange or store credit only.

To return your product simply start process from your account or visit return/exchange page to start your return. 

Refunds

Refund will be processed, and a credit will automatically be applied to your original method of payment, within 10-14 business days on eligible return product/s. If a return does not meet the store’s terms and conditions, the return center will process or deny credit at their discretion.

 The return shipping cost for US orders of $20 will be deducted from your return. If an order has been placed with express shipping, express shipping fee will not be refunded.International return cost depend on your destination and will be calculated upon request.

Exchanges 

We replace items 14 days after delivery if they are defective, damaged or if you need another size or style. After 14 days all items marked as finale sale. If you need to exchange your order go to return/ exchange page to start your exchange process or simply start process from your account. 

Shipping

The order will be fulfilled from our warehouse in 1-2 business days from purchase pending availability and credit verification. We are shipping orders only from Monday to Friday and we do not ship on Holidays.

If you have multiple items in your order, they might be shipped separately in order availability.

If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. We offer complimentary 3-8 business days ground shipping and for an addition cost express 2-3 business days and 1-2 day express shipping. 

Shipping for international order are not free. It is flat $40 fee for shipping worldwide. All duties and taxes are included in your total cost of the purchase.